Refund policy

Return, Refund, and Cancellation Policy

At KANWADA, customer satisfaction and health safety are our top priorities. Since we deal in Ayurvedic and herbal wellness products, our return policy is framed keeping health and hygiene regulations in mind.

1. Eligibility for Returns & Exchanges
* Due to the nature of wellness and dietary products, we do not accept returns or exchanges for opened, unsealed, or used products.
* Returns are only accepted if you receive a damaged product during transit, a manufacturing defect, or an incorrect item.
* You must report any product damage or wrong item delivery within 48 hours of delivery by emailing us at kanwada.help@gmail.com with photos of the package and your order number.

2. Return Conditions
* The product must be completely unused, unsealed, and returned in its original brand packaging.
* If the outer seal or package of the herbal/Ayurvedic product is broken, it will be strictly deemed ineligible for a refund due to safety reasons.

3. Refund Process
* Once we receive and inspect the returned item at our facility, we will notify you of the approval or rejection of your refund.
* Approved refunds will be automatically processed to your original payment method within 5-7 business days.

4. Order Cancellations
* You can cancel your order at any time before it is shipped by contacting our customer care at 6396682868. Once the order has been dispatched from our warehouse, cancellations are not permitted.